@extends('layouts.user')

@section('title', 'Ticket #' . $ticket->id)
@section('page-title', 'Ticket #' . $ticket->id)

@section('content')
<div class="row">
    <div class="col-md-8">
        <!-- Ticket Header -->
        <div class="card shadow mb-4">
            <div class="card-header bg-light py-3">
                <div class="d-flex justify-content-between align-items-center">
                    <h5 class="mb-0">{{ $ticket->subject }}</h5>
                    <div>
                        @php
                            $statusClass = [
                                'open' => 'success',
                                'in_progress' => 'primary',
                                'resolved' => 'info',
                                'closed' => 'secondary'
                            ][$ticket->status] ?? 'secondary';
                        @endphp
                        <span class="badge bg-{{ $statusClass }} me-2">
                            {{ ucfirst(str_replace('_', ' ', $ticket->status)) }}
                        </span>
                        
                        @php
                            $priorityClass = [
                                'low' => 'success',
                                'medium' => 'warning',
                                'high' => 'danger'
                            ][$ticket->priority] ?? 'secondary';
                        @endphp
                        <span class="badge bg-{{ $priorityClass }}">
                            {{ ucfirst($ticket->priority) }} Priority
                        </span>
                    </div>
                </div>
            </div>
            <div class="card-body">
                <div class="row mb-3">
                    <div class="col-md-6">
                        <strong>Category:</strong>
                        <span class="badge bg-secondary">{{ ucfirst($ticket->category) }}</span>
                    </div>
                    <div class="col-md-6">
                        <strong>Created:</strong>
                        <span class="text-muted">{{ $ticket->created_at->format('M j, Y H:i') }}</span>
                    </div>
                </div>
                <div class="row">
                    <div class="col-md-6">
                        <strong>Last Updated:</strong>
                        <span class="text-muted">{{ $ticket->updated_at->format('M j, Y H:i') }}</span>
                    </div>
                    <div class="col-md-6">
                        <strong>Assigned To:</strong>
                        <span class="text-muted">
                            @if($ticket->assignedTo)
                                {{ $ticket->assignedTo->name }}
                            @else
                                Not assigned yet
                            @endif
                        </span>
                    </div>
                </div>
            </div>
        </div>

        <!-- Ticket Conversation -->
        <div class="card shadow">
            <div class="card-header bg-primary text-white py-3">
                <h6 class="mb-0">Conversation</h6>
            </div>
            <div class="card-body">
                <!-- Original Message -->
                <div class="message original-message mb-4">
                    <div class="message-header d-flex justify-content-between align-items-center mb-2">
                        <div class="d-flex align-items-center">
                            <div class="avatar bg-primary text-white rounded-circle me-2" 
                                 style="width: 40px; height: 40px; line-height: 40px; text-align: center;">
                                {{ strtoupper(substr($ticket->user->name, 0, 1)) }}
                            </div>
                            <div>
                                <strong>{{ $ticket->user->name }}</strong>
                                <div class="text-muted small">
                                    {{ $ticket->created_at->format('M j, Y H:i') }}
                                </div>
                            </div>
                        </div>
                        <span class="badge bg-light text-dark">Original Message</span>
                    </div>
                    <div class="message-content bg-light p-3 rounded">
                        {!! nl2br(e($ticket->description)) !!}
                        
                        @if($ticket->attachments->count() > 0)
                        <div class="attachments mt-3">
                            <strong>Attachments:</strong>
                            <div class="mt-2">
                                @foreach($ticket->attachments as $attachment)
                                <a href="{{ route('user.tickets.attachment.download', $attachment) }}" 
                                   class="btn btn-sm btn-outline-primary me-2 mb-2">
                                    <i class="fas fa-paperclip me-1"></i>{{ $attachment->original_name }}
                                </a>
                                @endforeach
                            </div>
                        </div>
                        @endif
                    </div>
                </div>

                <!-- Replies -->
                @foreach($ticket->replies as $reply)
                <div class="message reply-message mb-4 {{ $reply->is_admin_reply ? 'admin-reply' : '' }}">
                    <div class="message-header d-flex justify-content-between align-items-center mb-2">
                        <div class="d-flex align-items-center">
                            <div class="avatar {{ $reply->is_admin_reply ? 'bg-success' : 'bg-info' }} text-white rounded-circle me-2" 
                                 style="width: 40px; height: 40px; line-height: 40px; text-align: center;">
                                {{ strtoupper(substr($reply->user->name, 0, 1)) }}
                            </div>
                            <div>
                                <strong>{{ $reply->user->name }}</strong>
                                @if($reply->is_admin_reply)
                                <span class="badge bg-success ms-2">Support Team</span>
                                @endif
                                <div class="text-muted small">
                                    {{ $reply->created_at->format('M j, Y H:i') }}
                                </div>
                            </div>
                        </div>
                    </div>
                    <div class="message-content {{ $reply->is_admin_reply ? 'bg-success text-white' : 'bg-light' }} p-3 rounded">
                        {!! nl2br(e($reply->message)) !!}
                        
                        @if($reply->attachments->count() > 0)
                        <div class="attachments mt-3">
                            <strong>Attachments:</strong>
                            <div class="mt-2">
                                @foreach($reply->attachments as $attachment)
                                <a href="{{ route('user.tickets.attachment.download', $attachment) }}" 
                                   class="btn btn-sm {{ $reply->is_admin_reply ? 'btn-light' : 'btn-outline-primary' }} me-2 mb-2">
                                    <i class="fas fa-paperclip me-1"></i>{{ $attachment->original_name }}
                                </a>
                                @endforeach
                            </div>
                        </div>
                        @endif
                    </div>
                </div>
                @endforeach

                <!-- No Replies Message -->
                @if($ticket->replies->count() === 0)
                <div class="text-center py-4">
                    <i class="fas fa-comments fa-3x text-muted mb-3"></i>
                    <p class="text-muted">No replies yet. Our support team will respond soon.</p>
                </div>
                @endif
            </div>
        </div>

        <!-- Reply Form -->
        @if($ticket->status !== 'closed')
        <div class="card shadow mt-4" id="reply">
            <div class="card-header bg-warning text-white py-3">
                <h6 class="mb-0">Add Reply</h6>
            </div>
            <div class="card-body">
                <form action="{{ route('user.tickets.reply', $ticket) }}" method="POST" enctype="multipart/form-data">
                    @csrf
                    
                    <div class="form-group mb-3">
                        <label for="message" class="form-label">Your Message *</label>
                        <textarea class="form-control @error('message') is-invalid @enderror" 
                                  id="message" name="message" rows="5" 
                                  placeholder="Type your reply here..." required>{{ old('message') }}</textarea>
                        @error('message')
                            <div class="invalid-feedback">{{ $message }}</div>
                        @enderror
                    </div>

                    <div class="form-group mb-4">
                        <label for="attachments" class="form-label">Attachments (Optional)</label>
                        <input type="file" class="form-control @error('attachments') is-invalid @enderror" 
                               id="attachments" name="attachments[]" multiple 
                               accept=".jpg,.jpeg,.png,.gif,.pdf,.doc,.docx">
                        @error('attachments')
                            <div class="invalid-feedback">{{ $message }}</div>
                        @enderror
                        <small class="form-text text-muted">
                            Maximum file size: 5MB each. Supported formats: JPG, PNG, GIF, PDF, DOC, DOCX
                        </small>
                    </div>

                    <div class="d-flex justify-content-between align-items-center">
                        <div>
                            @if($ticket->status === 'resolved')
                            <button type="button" class="btn btn-outline-danger" id="reopenTicket"
                                    data-url="{{ route('user.tickets.reopen', $ticket) }}">
                                <i class="fas fa-redo me-2"></i>Reopen Ticket
                            </button>
                            @endif
                        </div>
                        <button type="submit" class="btn btn-warning">
                            <i class="fas fa-reply me-2"></i>Send Reply
                        </button>
                    </div>
                </form>
            </div>
        </div>
        @else
        <div class="alert alert-secondary text-center mt-4">
            <i class="fas fa-lock me-2"></i>
            This ticket is closed. You cannot reply to closed tickets.
        </div>
        @endif
    </div>

    <div class="col-md-4">
        <!-- Ticket Actions -->
        <div class="card shadow mb-4">
            <div class="card-header bg-info text-white py-3">
                <h6 class="mb-0">Ticket Actions</h6>
            </div>
            <div class="card-body">
                <div class="d-grid gap-2">
                    @if($ticket->status === 'open' || $ticket->status === 'in_progress')
                    <button type="button" class="btn btn-success" id="markResolved"
                            data-url="{{ route('user.tickets.resolve', $ticket) }}">
                        <i class="fas fa-check-circle me-2"></i>Mark as Resolved
                    </button>
                    @endif
                    
                    @if($ticket->status !== 'closed')
                    <button type="button" class="btn btn-danger" id="closeTicket"
                            data-url="{{ route('user.tickets.close', $ticket) }}">
                        <i class="fas fa-times-circle me-2"></i>Close Ticket
                    </button>
                    @endif
                    
                    <a href="{{ route('user.tickets.create') }}" class="btn btn-primary">
                        <i class="fas fa-plus me-2"></i>Create New Ticket
                    </a>
                </div>
            </div>
        </div>

        <!-- Ticket Information -->
        <div class="card shadow">
            <div class="card-header bg-light py-3">
                <h6 class="mb-0">Ticket Information</h6>
            </div>
            <div class="card-body">
                <div class="info-item mb-3">
                    <strong>Ticket ID:</strong><br>
                    <code>#{{ $ticket->id }}</code>
                </div>
                <div class="info-item mb-3">
                    <strong>Category:</strong><br>
                    <span class="badge bg-secondary">{{ ucfirst($ticket->category) }}</span>
                </div>
                <div class="info-item mb-3">
                    <strong>Priority:</strong><br>
                    @php
                        $priorityClass = [
                            'low' => 'success',
                            'medium' => 'warning',
                            'high' => 'danger'
                        ][$ticket->priority] ?? 'secondary';
                    @endphp
                    <span class="badge bg-{{ $priorityClass }}">{{ ucfirst($ticket->priority) }}</span>
                </div>
                <div class="info-item mb-3">
                    <strong>Status:</strong><br>
                    @php
                        $statusClass = [
                            'open' => 'success',
                            'in_progress' => 'primary',
                            'resolved' => 'info',
                            'closed' => 'secondary'
                        ][$ticket->status] ?? 'secondary';
                    @endphp
                    <span class="badge bg-{{ $statusClass }}">
                        {{ ucfirst(str_replace('_', ' ', $ticket->status)) }}
                    </span>
                </div>
                <div class="info-item mb-3">
                    <strong>Created:</strong><br>
                    <span class="text-muted">{{ $ticket->created_at->format('M j, Y H:i') }}</span>
                </div>
                <div class="info-item">
                    <strong>Last Update:</strong><br>
                    <span class="text-muted">{{ $ticket->updated_at->format('M j, Y H:i') }}</span>
                </div>
            </div>
        </div>

        <!-- Support Information -->
        <div class="card shadow mt-4">
            <div class="card-header bg-warning text-white py-3">
                <h6 class="mb-0">Support Information</h6>
            </div>
            <div class="card-body">
                <p class="mb-3">Need immediate assistance?</p>
                <div class="support-contact">
                    <div class="contact-item mb-2">
                        <i class="fas fa-phone me-2"></i>
                        <strong>Phone:</strong> {{ $supportPhone }}
                    </div>
                    <div class="contact-item mb-2">
                        <i class="fas fa-envelope me-2"></i>
                        <strong>Email:</strong> {{ $supportEmail }}
                    </div>
                    <div class="contact-item">
                        <i class="fas fa-clock me-2"></i>
                        <strong>Hours:</strong> 9 AM - 6 PM (BST)
                    </div>
                </div>
            </div>
        </div>
    </div>
</div>
@endsection

@push('scripts')
<script>
$(document).ready(function() {
    // Mark as resolved
    $('#markResolved').click(function() {
        if (confirm('Are you sure you want to mark this ticket as resolved?')) {
            window.location.href = $(this).data('url');
        }
    });

    // Close ticket
    $('#closeTicket').click(function() {
        if (confirm('Are you sure you want to close this ticket? You cannot reply to closed tickets.')) {
            window.location.href = $(this).data('url');
        }
    });

    // Reopen ticket
    $('#reopenTicket').click(function() {
        if (confirm('Are you sure you want to reopen this ticket?')) {
            window.location.href = $(this).data('url');
        }
    });
});
</script>
@endpush

@push('styles')
<style>
.message {
    border-left: 4px solid #dee2e6;
    padding-left: 15px;
}

.original-message {
    border-left-color: #007bff;
}

.admin-reply {
    border-left-color: #28a745;
}

.message-content {
    word-wrap: break-word;
}

.info-item {
    padding-bottom: 10px;
    border-bottom: 1px solid #eee;
}

.info-item:last-child {
    border-bottom: none;
    padding-bottom: 0;
}

.contact-item {
    display: flex;
    align-items: center;
}
</style>
@endpush