@extends('layouts.user')

@section('title', 'Support Tickets')
@section('page-title', 'Support Tickets')

@section('content')
<div class="card shadow">
    <div class="card-header bg-primary text-white py-3">
        <div class="d-flex justify-content-between align-items-center">
            <h5 class="mb-0">My Support Tickets</h5>
            <a href="{{ route('user.tickets.create') }}" class="btn btn-light">
                <i class="fas fa-plus me-2"></i>New Ticket
            </a>
        </div>
    </div>
    <div class="card-body">
        <!-- Filters -->
        <div class="row mb-4">
            <div class="col-md-12">
                <form id="filterForm" class="row g-3">
                    <div class="col-md-3">
                        <label for="status" class="form-label">Status</label>
                        <select class="form-control" id="status" name="status">
                            <option value="">All Status</option>
                            <option value="open">Open</option>
                            <option value="in_progress">In Progress</option>
                            <option value="resolved">Resolved</option>
                            <option value="closed">Closed</option>
                        </select>
                    </div>
                    <div class="col-md-3">
                        <label for="category" class="form-label">Category</label>
                        <select class="form-control" id="category" name="category">
                            <option value="">All Categories</option>
                            <option value="technical">Technical</option>
                            <option value="billing">Billing</option>
                            <option value="other">Other</option>
                        </select>
                    </div>
                    <div class="col-md-3">
                        <label for="priority" class="form-label">Priority</label>
                        <select class="form-control" id="priority" name="priority">
                            <option value="">All Priorities</option>
                            <option value="low">Low</option>
                            <option value="medium">Medium</option>
                            <option value="high">High</option>
                        </select>
                    </div>
                    <div class="col-md-3 d-flex align-items-end">
                        <button type="submit" class="btn btn-primary me-2">
                            <i class="fas fa-filter me-2"></i>Filter
                        </button>
                        <button type="button" id="resetFilters" class="btn btn-secondary">
                            <i class="fas fa-redo me-2"></i>Reset
                        </button>
                    </div>
                </form>
            </div>
        </div>

        <!-- Tickets List -->
        @if($tickets->count() > 0)
        <div class="table-responsive">
            <table class="table table-bordered table-hover">
                <thead class="table-light">
                    <tr>
                        <th>Ticket ID</th>
                        <th>Subject</th>
                        <th>Category</th>
                        <th>Priority</th>
                        <th>Status</th>
                        <th>Last Update</th>
                        <th>Actions</th>
                    </tr>
                </thead>
                <tbody>
                    @foreach($tickets as $ticket)
                    <tr>
                        <td>
                            <strong>#{{ $ticket->id }}</strong>
                        </td>
                        <td>
                            <div class="ticket-subject">
                                <strong>{{ $ticket->subject }}</strong>
                                @if($ticket->replies_count > 0)
                                <span class="badge bg-info ms-2">{{ $ticket->replies_count }} replies</span>
                                @endif
                            </div>
                            <small class="text-muted">
                                Created: {{ $ticket->created_at->format('M j, Y') }}
                            </small>
                        </td>
                        <td>
                            <span class="badge bg-secondary">{{ ucfirst($ticket->category) }}</span>
                        </td>
                        <td>
                            @php
                                $priorityClass = [
                                    'low' => 'success',
                                    'medium' => 'warning',
                                    'high' => 'danger'
                                ][$ticket->priority] ?? 'secondary';
                            @endphp
                            <span class="badge bg-{{ $priorityClass }}">
                                {{ ucfirst($ticket->priority) }}
                            </span>
                        </td>
                        <td>
                            @php
                                $statusClass = [
                                    'open' => 'success',
                                    'in_progress' => 'primary',
                                    'resolved' => 'info',
                                    'closed' => 'secondary'
                                ][$ticket->status] ?? 'secondary';
                            @endphp
                            <span class="badge bg-{{ $statusClass }}">
                                {{ ucfirst(str_replace('_', ' ', $ticket->status)) }}
                            </span>
                        </td>
                        <td>
                            {{ $ticket->updated_at->diffForHumans() }}
                        </td>
                        <td>
                            <div class="btn-group btn-group-sm">
                                <a href="{{ route('user.tickets.show', $ticket) }}" 
                                   class="btn btn-info" title="View Ticket">
                                    <i class="fas fa-eye"></i>
                                </a>
                                @if($ticket->status !== 'closed')
                                <a href="{{ route('user.tickets.show', $ticket) }}#reply" 
                                   class="btn btn-primary" title="Reply">
                                    <i class="fas fa-reply"></i>
                                </a>
                                @endif
                            </div>
                        </td>
                    </tr>
                    @endforeach
                </tbody>
            </table>
        </div>

        <div class="d-flex justify-content-between align-items-center mt-3">
            <div>Showing {{ $tickets->firstItem() }} to {{ $tickets->lastItem() }} of {{ $tickets->total() }} tickets</div>
            <div>
                {{ $tickets->links() }}
            </div>
        </div>
        @else
        <div class="text-center py-5">
            <i class="fas fa-ticket-alt fa-4x text-muted mb-4"></i>
            <h4 class="text-muted">No Support Tickets</h4>
            <p class="text-muted mb-4">You haven't created any support tickets yet.</p>
            <a href="{{ route('user.tickets.create') }}" class="btn btn-primary btn-lg">
                <i class="fas fa-plus me-2"></i>Create Your First Ticket
            </a>
        </div>
        @endif
    </div>
</div>

<!-- Quick Stats -->
@if($tickets->count() > 0)
<div class="row mt-4">
    <div class="col-xl-3 col-md-6 mb-4">
        <div class="card border-left-primary shadow h-100 py-2">
            <div class="card-body">
                <div class="row no-gutters align-items-center">
                    <div class="col mr-2">
                        <div class="text-xs font-weight-bold text-primary text-uppercase mb-1">
                            Open Tickets</div>
                        <div class="h5 mb-0 font-weight-bold text-gray-800">{{ $stats['open_tickets'] }}</div>
                    </div>
                    <div class="col-auto">
                        <i class="fas fa-clock fa-2x text-gray-300"></i>
                    </div>
                </div>
            </div>
        </div>
    </div>

    <div class="col-xl-3 col-md-6 mb-4">
        <div class="card border-left-warning shadow h-100 py-2">
            <div class="card-body">
                <div class="row no-gutters align-items-center">
                    <div class="col mr-2">
                        <div class="text-xs font-weight-bold text-warning text-uppercase mb-1">
                            In Progress</div>
                        <div class="h5 mb-0 font-weight-bold text-gray-800">{{ $stats['in_progress_tickets'] }}</div>
                    </div>
                    <div class="col-auto">
                        <i class="fas fa-spinner fa-2x text-gray-300"></i>
                    </div>
                </div>
            </div>
        </div>
    </div>

    <div class="col-xl-3 col-md-6 mb-4">
        <div class="card border-left-success shadow h-100 py-2">
            <div class="card-body">
                <div class="row no-gutters align-items-center">
                    <div class="col mr-2">
                        <div class="text-xs font-weight-bold text-success text-uppercase mb-1">
                            Resolved</div>
                        <div class="h5 mb-0 font-weight-bold text-gray-800">{{ $stats['resolved_tickets'] }}</div>
                    </div>
                    <div class="col-auto">
                        <i class="fas fa-check-circle fa-2x text-gray-300"></i>
                    </div>
                </div>
            </div>
        </div>
    </div>

    <div class="col-xl-3 col-md-6 mb-4">
        <div class="card border-left-info shadow h-100 py-2">
            <div class="card-body">
                <div class="row no-gutters align-items-center">
                    <div class="col mr-2">
                        <div class="text-xs font-weight-bold text-info text-uppercase mb-1">
                            Total Tickets</div>
                        <div class="h5 mb-0 font-weight-bold text-gray-800">{{ $stats['total_tickets'] }}</div>
                    </div>
                    <div class="col-auto">
                        <i class="fas fa-ticket-alt fa-2x text-gray-300"></i>
                    </div>
                </div>
            </div>
        </div>
    </div>
</div>
@endif
@endsection

@push('scripts')
<script>
$(document).ready(function() {
    // Filter form submission
    $('#filterForm').submit(function(e) {
        e.preventDefault();
        loadTickets();
    });

    // Reset filters
    $('#resetFilters').click(function() {
        $('#filterForm')[0].reset();
        loadTickets();
    });

    function loadTickets() {
        const formData = $('#filterForm').serialize();
        // AJAX call to load filtered data
        $.ajax({
            url: '{{ route("user.tickets.index") }}',
            data: formData,
            success: function(response) {
                // Update table and statistics
                console.log('Tickets loaded', response);
            }
        });
    }
});
</script>
@endpush