New Reply to Your Support Ticket

Hello {{ $ticket->user->name }},

You have received a new reply to your support ticket from our team.

Ticket ID: #{{ $ticket->id }}
Subject: {{ $ticket->subject }}
Category: {{ ucfirst($ticket->category) }}
Status: @php $statusClass = [ 'open' => 'status-open', 'in_progress' => 'status-in-progress', 'resolved' => 'status-resolved', 'closed' => 'status-closed' ][$ticket->status] ?? 'status-closed'; @endphp {{ ucfirst(str_replace('_', ' ', $ticket->status)) }}
Priority: {{ ucfirst($ticket->priority) }}
{{ $reply->user->name }} {{ $reply->created_at->format('M j, Y H:i') }}
{!! nl2br(e($reply->message)) !!}

You can view the complete conversation and reply to this ticket by clicking the button below:

View Ticket

If you're satisfied with the solution, you can mark the ticket as resolved. If you need further assistance, please reply to the ticket.

Thank you for choosing our service!