@extends('layouts.admin') @section('title', 'Ticket Details') @section('page-title', 'Ticket Details: ' . $ticket->subject) @section('content')
Ticket #{{ $ticket->id }}: {{ $ticket->subject }}
{{ ucfirst($ticket->priority) }} Priority {{ ucfirst(str_replace('_', ' ', $ticket->status)) }}
User:
{{ strtoupper(substr($ticket->user->name, 0, 1)) }}
{{ $ticket->user->name }}
{{ $ticket->user->email }}
{{ $ticket->user->mobile }}
Ticket Information:
Category: {{ ucfirst($ticket->category) }}
Created: {{ $ticket->created_at->format('M j, Y H:i') }}
Last Update: {{ $ticket->updated_at->format('M j, Y H:i') }}
@if($ticket->assignedTo)
Assigned To: {{ $ticket->assignedTo->name }}
@endif
Description:
{{ $ticket->description }}
@csrf @method('POST')
@csrf @method('POST')
@csrf @method('POST')
Conversation
@foreach($ticket->replies as $reply)
{{ strtoupper(substr($reply->user->name, 0, 1)) }}
{{ $reply->user->name }} @if($reply->is_admin_reply) Admin @else User @endif
{{ $reply->created_at->format('M j, Y H:i') }}
{{ $reply->message }}
@endforeach
@csrf
@error('message')
{{ $message }}
@enderror
Ticket Actions
User Information
{{ strtoupper(substr($ticket->user->name, 0, 1)) }}
{{ $ticket->user->name }}

{{ $ticket->user->email }}

{{ $ticket->user->smsLogs->count() }}
SMS Sent
{{ $ticket->user->tickets->count() }}
Tickets
Account Details:
Balance: ৳{{ number_format($ticket->user->balance, 2) }}
KYC Status: @if($ticket->user->kyc_verified) Verified @else Pending @endif
Account Status: @if($ticket->user->status) Active @else Inactive @endif
@endsection