@extends('layouts.admin')

@section('title', 'Support Tickets')
@section('page-title', 'Support Tickets')

@section('content')
<div class="card shadow">
    <div class="card-header bg-primary text-white py-3">
        <div class="d-flex justify-content-between align-items-center">
            <h5 class="mb-0"><i class="fas fa-ticket-alt me-2"></i>Support Tickets</h5>
            <div class="d-flex gap-2">
                <select class="form-select form-select-sm" id="statusFilter">
                    <option value="">All Status</option>
                    <option value="open">Open</option>
                    <option value="in_progress">In Progress</option>
                    <option value="resolved">Resolved</option>
                    <option value="closed">Closed</option>
                </select>
                <select class="form-select form-select-sm" id="priorityFilter">
                    <option value="">All Priority</option>
                    <option value="high">High</option>
                    <option value="medium">Medium</option>
                    <option value="low">Low</option>
                </select>
            </div>
        </div>
    </div>
    <div class="card-body">
        <div class="table-responsive">
            <table class="table table-bordered table-hover data-table">
                <thead class="table-dark">
                    <tr>
                        <th>#</th>
                        <th>Subject</th>
                        <th>User</th>
                        <th>Category</th>
                        <th>Priority</th>
                        <th>Status</th>
                        <th>Assigned To</th>
                        <th>Last Update</th>
                        <th>Actions</th>
                    </tr>
                </thead>
                <tbody>
                    @foreach($tickets as $ticket)
                    <tr>
                        <td>{{ $ticket->id }}</td>
                        <td>
                            <strong>{{ $ticket->subject }}</strong>
                            <br>
                            <small class="text-muted">{{ Str::limit($ticket->description, 50) }}</small>
                        </td>
                        <td>
                            <div class="d-flex align-items-center">
                                <div class="avatar bg-primary text-white rounded-circle me-2" 
                                     style="width: 35px; height: 35px; line-height: 35px; text-align: center;">
                                    {{ strtoupper(substr($ticket->user->name, 0, 1)) }}
                                </div>
                                <div>
                                    <div class="fw-bold">{{ $ticket->user->name }}</div>
                                    <small class="text-muted">{{ $ticket->user->email }}</small>
                                </div>
                            </div>
                        </td>
                        <td>
                            <span class="badge bg-info text-capitalize">{{ $ticket->category }}</span>
                        </td>
                        <td>
                            @if($ticket->priority == 'high')
                                <span class="badge bg-danger">High</span>
                            @elseif($ticket->priority == 'medium')
                                <span class="badge bg-warning">Medium</span>
                            @else
                                <span class="badge bg-secondary">Low</span>
                            @endif
                        </td>
                        <td>
                            @if($ticket->status == 'open')
                                <span class="badge bg-success">Open</span>
                            @elseif($ticket->status == 'in_progress')
                                <span class="badge bg-primary">In Progress</span>
                            @elseif($ticket->status == 'resolved')
                                <span class="badge bg-info">Resolved</span>
                            @else
                                <span class="badge bg-secondary">Closed</span>
                            @endif
                        </td>
                        <td>
                            @if($ticket->assignedTo)
                                {{ $ticket->assignedTo->name }}
                            @else
                                <span class="text-muted">Unassigned</span>
                            @endif
                        </td>
                        <td>{{ $ticket->updated_at->format('M j, Y H:i') }}</td>
                        <td>
                            <div class="btn-group btn-group-sm">
                                <a href="{{ route('admin.tickets.show', $ticket) }}" 
                                   class="btn btn-info" title="View Ticket">
                                    <i class="fas fa-eye"></i>
                                </a>
                                <button type="button" class="btn btn-warning" 
                                        onclick="assignTicket({{ $ticket->id }})"
                                        title="Assign Ticket">
                                    <i class="fas fa-user-plus"></i>
                                </button>
                                <button type="button" class="btn btn-success" 
                                        onclick="updateStatus({{ $ticket->id }})"
                                        title="Update Status">
                                    <i class="fas fa-sync"></i>
                                </button>
                            </div>
                        </td>
                    </tr>
                    @endforeach
                </tbody>
            </table>
        </div>

        <div class="d-flex justify-content-between align-items-center mt-3">
            <div>Showing {{ $tickets->firstItem() }} to {{ $tickets->lastItem() }} of {{ $tickets->total() }} tickets</div>
            <div>
                {{ $tickets->links() }}
            </div>
        </div>
    </div>
</div>

<!-- Assign Ticket Modal -->
<div class="modal fade" id="assignModal" tabindex="-1">
    <div class="modal-dialog">
        <div class="modal-content">
            <div class="modal-header">
                <h5 class="modal-title">Assign Ticket</h5>
                <button type="button" class="btn-close" data-bs-dismiss="modal"></button>
            </div>
            <div class="modal-body">
                <form id="assignForm">
                    <input type="hidden" id="assignTicketId">
                    <div class="mb-3">
                        <label for="assigned_to" class="form-label">Assign To Admin</label>
                        <select class="form-control" id="assigned_to" name="assigned_to" required>
                            <option value="">Select Admin</option>
                            @foreach($admins as $admin)
                                <option value="{{ $admin->id }}">{{ $admin->name }} ({{ $admin->email }})</option>
                            @endforeach
                        </select>
                    </div>
                    <div class="text-end">
                        <button type="button" class="btn btn-secondary" data-bs-dismiss="modal">Cancel</button>
                        <button type="submit" class="btn btn-primary">Assign Ticket</button>
                    </div>
                </form>
            </div>
        </div>
    </div>
</div>

<!-- Status Update Modal -->
<div class="modal fade" id="statusModal" tabindex="-1">
    <div class="modal-dialog">
        <div class="modal-content">
            <div class="modal-header">
                <h5 class="modal-title">Update Ticket Status</h5>
                <button type="button" class="btn-close" data-bs-dismiss="modal"></button>
            </div>
            <div class="modal-body">
                <form id="statusForm">
                    <input type="hidden" id="statusTicketId">
                    <div class="mb-3">
                        <label for="status" class="form-label">Status</label>
                        <select class="form-control" id="status" name="status" required>
                            <option value="open">Open</option>
                            <option value="in_progress">In Progress</option>
                            <option value="resolved">Resolved</option>
                            <option value="closed">Closed</option>
                        </select>
                    </div>
                    <div class="text-end">
                        <button type="button" class="btn btn-secondary" data-bs-dismiss="modal">Cancel</button>
                        <button type="submit" class="btn btn-primary">Update Status</button>
                    </div>
                </form>
            </div>
        </div>
    </div>
</div>
@endsection

@push('scripts')
<script>
$(document).ready(function() {
    // Filter functionality
    $('#statusFilter, #priorityFilter').change(function() {
        const status = $('#statusFilter').val();
        const priority = $('#priorityFilter').val();
        
        const url = new URL(window.location.href);
        if (status) url.searchParams.set('status', status);
        else url.searchParams.delete('status');
        
        if (priority) url.searchParams.set('priority', priority);
        else url.searchParams.delete('priority');
        
        window.location.href = url.toString();
    });

    // Set current filter values
    const urlParams = new URLSearchParams(window.location.search);
    $('#statusFilter').val(urlParams.get('status') || '');
    $('#priorityFilter').val(urlParams.get('priority') || '');
});

function assignTicket(ticketId) {
    $('#assignTicketId').val(ticketId);
    $('#assigned_to').val('');
    $('#assignModal').modal('show');
}

function updateStatus(ticketId) {
    $('#statusTicketId').val(ticketId);
    $('#status').val('');
    $('#statusModal').modal('show');
}

// Handle assign form submission
$('#assignForm').submit(function(e) {
    e.preventDefault();
    
    const ticketId = $('#assignTicketId').val();
    const assignedTo = $('#assigned_to').val();
    
    $.ajax({
        url: `/admin/tickets/${ticketId}/assign`,
        method: 'POST',
        data: {
            assigned_to: assignedTo,
            _token: '{{ csrf_token() }}'
        },
        success: function(response) {
            toastr.success('Ticket assigned successfully');
            $('#assignModal').modal('hide');
            location.reload();
        },
        error: function(xhr) {
            toastr.error('Failed to assign ticket');
        }
    });
});

// Handle status form submission
$('#statusForm').submit(function(e) {
    e.preventDefault();
    
    const ticketId = $('#statusTicketId').val();
    const status = $('#status').val();
    
    $.ajax({
        url: `/admin/tickets/${ticketId}/status`,
        method: 'POST',
        data: {
            status: status,
            _token: '{{ csrf_token() }}'
        },
        success: function(response) {
            toastr.success('Ticket status updated successfully');
            $('#statusModal').modal('hide');
            location.reload();
        },
        error: function(xhr) {
            toastr.error('Failed to update ticket status');
        }
    });
});
</script>
@endpush